Identity Recovery Hotline

Identity Recovery Help Line

For assistance, call the Identity Recovery Help Line at 1-800-414-9905. The Help Line can provide: 

• Information and advice for how to respond to a possible "identity theft"; and 
• Instructions for how to submit a service request for Case Management Service and/ or a claim form for Expense Reimbursement Coverage. 

In some cases, we may provide Case Management services at our expense to an "identity recovery insured" prior to a determination that a covered "identity theft" has occurred. Our provision of such services is not an admission of liability under the policy. We reserve the right to deny further coverage or service if, after investigation, we determine that a covered "identity theft" has not occurred. 

Submitting a Claim to GNY

For assistance, call the Identity Recovery Help Line at 1-800-414-9905.

This material is informational only. It is not intended to be, and is not in fact, a statement, in whole or in part, of GNY’s underwriting guidelines. Nothing said here amends or affects the interpretation, application, or both, of the coverage provisions in any GNY insurance policy; nor do the statements made here constitute a representation that insurance coverage exists for any loss under any GNY policy. Coverage depends on facts and circumstances of each individual claim or loss, the applicable laws, and the policy provisions in the GNY insurance policy.