Liability / Auto FAQ

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What browser should I be using to complete the form?

There are no browser requirements to complete the form. Any browser works.

Which sections pre-fill and why?

Email Address – email of associated logged in account; Organization – organization of logged in account; Insured Name – prefills when valid, existing policy number is entered in the prior field.

What if my policy number is not found?

Re-fill the field as there is a chance the policy number may have been entered incorrectly. Or there is a chance that your policy number has not been added to our system. If this is the case, please wait one business day to complete the claim report.

What if I have more than ten files to attach?

For claims in New York State, send attachments to

For claims in any state outside of New York and New England, send attachments to

For claims in New England (CT, MA, ME, NH, RI and VT), send attachments to

What happens to the submission if the user unknowingly submits the form with attachments totaling more than 100MB?

A) The online form automatically removes the attachment(s).

B) All other form entries will be retained.

C) Users only need to click "Submit Claim" again to finish the submission.

D) Don't forget to email the attachment(s) separately. Claims in New York StateLiabClaimsNY@gny.comClaims in any state outside of New York and New EnglandLiabClaimsNJ@gny.comClaims in New England (CT, MA, ME, NH, RI and VT)

How are rushes flagged and prioritized?

A) The online form on the GNY Affiliated Broker Portal ensures the highest prioritization and quickest turnaround time of your claim. 

B) Emergencies should be reported in the same fashion as they are now – phone or hotline where applicable.

How do I know if my submission was a success?

A message will appear at the top of the submission page notifying the user that the claim has successfully been submitted. The user will also receive an email from GNY's Webmaster confirming the claim has been submitted.