Liability / Auto FAQ
What browser should I be using to complete the form?
Internet Explorer 11
Which sections pre-fill and why?
Email Address – email of associated logged in account; Organization – organization of logged in account; Insured Name – prefills when valid, existing policy number is entered in the prior field.
What if my policy number is not found?
Re-fill the field as there is a chance the policy number may have been entered incorrectly. Or there is a chance that your policy number has not been added to our system. If this is the case, please wait one business day to complete the claim report.
What if I have more than five files to attach?
What if my attached files exceed the 30MB size limit?
What happens to the submission if the user unknowingly submits the form with attachments totaling more than 30MB?
A) The online form automatically removes the attachment(s).
B) All other form entries will be retained.
C) Users only need to click "Submit Claim" again to finish the submission.
D) Don't forget to email the attachment(s) separately. Claims in New York State: LiabClaimsNY@gny.com; Claims in any state outside of New York and New England: LiabClaimsNJ@gny.com; Claims in New England (CT, MA, ME, NH, RI and VT): LiabClaimsCT@gny.com.
How are rushes flagged and prioritized?
A) The online form is not intended to fully replace other methods of claims reporting.
B) Reporting via phone and current email process' remain as viable alternatives.
C) Emergencies should be reported in the same fashion as they are now – phone or hotline where applicable.
How do I know if my submission was a success?
A message will appear at the top of the submission page notifying the user that the claim has successfully been submitted.
The user will also receive an email from GNY's Webmaster confirming the claim has been submitted.