Make Payment FAQ

How do I pay my bill online? (OLD)

Pay your premium by e-check (ACH) from your bank account at no charge to you. Click on the “Pay Bill Online” button at the top of the pages on our website www.gny.com.

How do I register? (OLD)

Click “Make Payment” button at the top right of our website, www.gny.com. On the following screen, locate and click the blue "Make a Payment" button. When the new window opens, click “Register Now” in the grey area of PayStation's login page.

When will my payment be posted to my account? (OLD)

You will be able to view your transaction history online immediately after submitting a payment, however, it will take 1-2 days to clear your bank account.

Payments made via this website should be submitted at least 5 days before the due date to avoid late fees.

Which policies can be paid online? (OLD)

All direct bill policies can be paid online. However, you must “add” your policy number and effective date to your user name account. Click on the Policy Summary menu and make sure the policy number/effective date combination you want to pay is included in the list. If not, use the “Add Policy” button to add the policy number/effective date combination.

If you are having difficulty, please contact the Billing Department at (800)522-5504 or email at Billing@gny.com Monday through Friday 8:30 AM to 4:30 PM ET.

Can I make a payment the same day that I register? (OLD)

Yes, once you register you will receive a message on the screen and can “click here” to enter the system using the user name and password entered when registering.

Can I cancel my online payment? (OLD)

No, you cannot cancel your online payment.

Please contact the Billing Department at (800)522-5504 or email at Billing@gny.com to receive a refund.

How much do I have to pay? (OLD)

We must receive at least the minimum payment as shown on your statement by the due date in order to avoid cancellation due to nonpayment.

One or more policy numbers can be paid in a single ACH transaction, the total of which cannot exceed $100,000.

What if my payment rejects? (OLD)

A payment usually rejects because the ABA or Routing number used is incorrect. The ABA or Routing number is located on your check to the left of the account number. Click here for more information about ABA and Routing numbers.

You can resubmit your payment if your payment rejects. If you are having difficulty, please contact the Billing Department at (800)522-5504 or email at Billing@gny.com Monday through Friday 8:30 AM to 4:30 PM ET.

I can't pay my premium? (OLD)

Click on the Policy Summary menu and make sure the policy number/effective date combination you want to pay is included in the list. If not, use the “Add Policy” button to add the policy number/effective date combination. If you are having difficulty, please contact the Billing Department at (800)522-5504 or email at Billing@gny.com Monday through Friday 8:30 AM to 4:30 PM ET.

How do I report a website problem? (OLD)

Use either the green Technical Support button at the bottom right of any screen or contact the Billing Department at (800)522-5504 or email at Billing@gny.com.

What if I forget my user name or password? (OLD)

Use the orange “Can't access your account?” hyperlink on the PayStation Login screen.

For a forgotten user name, your user name will be emailed to the email address on file.

For a forgotten password, a temporary password will be emailed to the email address on file.

What is the difference between locking a password and resetting a password? (OLD)

Your password will be locked if you enter an incorrect password 3 times. The system will notify you when the lock will be removed so you can enter the correct password.

Your password needs to be reset if you do not remember the correct password.

For a forgotten password, a temporary password will be emailed to the email address on file.

Why do I need to agree to the Terms & Conditions agreement? (OLD)

This is required based on the ACH (Automated Clearing House) rules from NACHA (National Automated Clearing House Association). If you do not accept the Terms & Conditions agreement, you will not be permitted to pay online.

What is the maximum amount I can pay online? (OLD)

One or more policy numbers can be paid in a single ACH transaction, the total of which cannot exceed $100,000.

What are your support hours? (OLD)

You can contact the Billing Department at 1-800-522-5504 or email at Billing@gny.com Monday through Friday 8:30 AM to 4:30 PM ET.

Will I be notified that my payment has been submitted? (OLD)

Yes, you will be notified by email the details of your online payment as well as online after submitting your payment.

Can I view my payments online? (OLD)

You can view your online payments only (excluding checks sent to our lockbox) using the Transaction History menu. You can also export your transaction history by clicking on the Transaction History menu and entering any search criteria. Click on the “CSV” icon in the lower right corner to export your search results to an Excel CSV file.

What is a Payment Profile? (OLD)

You can securely save your banking information in a Payment Profile at the time you are making your payment or using the Payment Profile menu.

You can create multiple payment profiles to be accessed with your userid if your payments could be made from more than one bank account; however, an individual payment can only access one payment profile. Use the Payment Profile tab to manage payment profiles.

For example, policy 99M99999 can be paid using payment profile 1 and policy 88M88888 can be paid using payment profile 2 in two separate payment transactions.

Do I need to enter my banking information each time I make a payment? (OLD)

The system allows you to make a one-time payment where you enter your banking information.

The system also allows you to securely save your banking information in a Payment Profile at the time you are making your payment or using the Payment Profile menu.

You can create multiple payment profiles to be accessed with your userid if your payments could be made from more than one bank account; however, an individual payment can only access one payment profile. Use the Payment Profile tab to manage payment profiles.

For example, policy 99M99999 can be paid using payment profile 1 and policy 88M88888 can be paid using payment profile 2 in two separate payment transactions.

Can I make a future payment? (OLD)

You can schedule a payment to be debited from your account at a future date using the Pay Now menu. While making a payment, change the “Process Date” to a future date and continue through the rest of the screens and your payment will be scheduled to be processed on the date you selected.

If your payment is scheduled for more than three (3) days from today, you will receive a reminder email.

Why am I not receiving emails from your site? (OLD)

Go to the My Account menu and check the email address on file. When you change the email address, an email will be sent to both the old and new email addresses confirming the change.

Why does the reference number on my payment receipt differ from the reference number received from my bank? (OLD)

The reference number on your payment receipt is an internal reference number. The reference number received from your bank is the ACH network trace number. We can locate your payment using either number when you call or email us.

Will I be notified if I have a new statement to view? (OLD)

Yes, you will receive an email informing you that a new invoice has been generated for you to view and pay online.

If your policy has renewed, please add the current year to your policy list in the Policy Summary menu.

Can I delete a future payment? (OLD)

Yes, you can delete a scheduled payment using the Scheduled Payment menu. All of your scheduled payments are listed in this menu with the option to either “View Detail” or “Delete” the scheduled payment.

You may also contact the Billing Department to have your future payment deleted for you. The contact information is by phone at 1-800-522-5504 or email at Billing@gny.com Monday through Friday 8:30 AM to 4:30 PM ET.

Can I offset a return premium on one policy against a payment due on another policy? (OLD)

No, please contact the Billing Department at 1-800-522-5504 or email at Billing@gny.com Monday through Friday 8:30 AM to 4:30 PM ET to request a refund.

Frequently Asked Questions