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CLAIM INFORMATION

After Hours Emergency
Phone Number
Property Claims ONLY
 1-866-290-6833

Property Claims (All States)
 eMail Property Claims

How to Report a Claim [more]


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Warren Heck honored by IFNY with Free Enterprise Award. [more]

New program for self-storage. [more]

A.M. Best once again rates GNY Insurance A+. [more]

GNY success stories. [more]

Reporting a claim with GNY.

At GNY, we are committed to addressing our clients' claims quickly and fairly. Here are a few things you can do to facilitate this process.

Click on any tab for important guidelines for reporting claims:

  • Property Claims
  • Liability Claims
  • Workers' Comp Claims
  • After-Hours Emergency Claims
 

Contact your broker's office to report your claim. He or she will gather the necessary information and then contact the GNY Home Office Property Department on your behalf.

 

Report claims as soon as the loss occurs. This allows GNY claims adjusters to conduct an inspection/investigation as promptly as possible. In our experience, we have found that early reporting can dramatically limit your losses.

Download the appropriate loss notice forms by clicking below.
These forms spell out the information you'll need if you need to call the emergency hotline.

PROPERTY LOSS NOTICE

 

Be prepared to give your broker as much information as possible, including:
1) The name of the insured on your policy
2) The business' address, phone number and contact person
3) When and where the property damages occurred
4) The policy number, effective dates and policy limits
5) The cause of the damages (for example: fire, flood, etc.)
6) Information on which authorities you've notified, such as the police and fire department

 

Be sure to safeguard any physical evidence, such as photographs, video camera surveillance, etc. GNY will need copies of any such documents.

Your GNY broker will work closely with our claims professionals to expedite your claim processing.

Just keep in mind that these are only guidelines and should not be construed in any way as modifying the terms and conditions of coverage under your GNY policy.

 
 

Contact your broker's office to report your claim. He or she will gather the necessary information and then contact the GNY Home Office Liability Department on your behalf.

 

Report claims as soon as the loss occurs. This allows GNY claims adjusters to conduct an inspection/investigation as promptly as possible. In our experience, we have found that early reporting can dramatically limit your losses.

Download the appropriate loss notice forms by clicking below.
These forms spell out the information you'll need if you need to call the emergency hotline.

LIABILITY LOSS NOTICE

 

Be prepared to give your broker as much information as possible, including:
1) The name of the insured on your policy
2) The business' address, phone number and contact person
3) When and where the damages occurred
4) The policy number, effective dates and policy limits
5) The cause of the damages (for example: fire, flood, etc.)
6) Information on which authorities you've notified, such as the police and fire department

 

Be sure to safeguard any physical evidence, such as photographs, video camera surveillance, etc. GNY will need copies of any such documents.

Your GNY broker will work closely with our claims professionals to expedite your claim processing.

Just keep in mind that these are only guidelines and should not be construed in any way as modifying the terms and conditions of coverage under your GNY policy.

 

After Hours or On the Weekend? Call our Emergency Service. Have you just experienced a loss on the weekend or after 5 PM on a weekday? If your broker's office is not open and you need to report an emergency claim, you may use our emergency loss reporting service — Innovation First Notice. Whether you're making a commercial property, liability or workers' comp claim, Innovation First Notice can handle your after-hour emergency loss reporting on behalf of Greater New York Insurance Companies.

Download the appropriate loss notice forms by clicking below.
These forms spell out the information you'll need when you call the emergency hotline.

Gather the necessary information highlighted on this notice.

Call the Innovation First Notice hotline at 866-290-6833.

As soon as your broker is back in the office, it's also important that you contact him or her to provide an update on your situation.

Just keep in mind that these are only guidelines and should not be construed in any way as modifying the terms and conditions of coverage under your GNY policy.

 
 

Contact your broker's office to report any traumatic or occupational workers' compensation loss. Your broker will gather the necessary information and then contact GNY on your behalf. Or if necessary, you may contact the GNY office yourself.

 

Report claims as soon as the loss occurs. This allows GNY claims adjusters to investigate and handle your workers' compensation claims as efficiently as possible—and as quickly as practical. In our experience, we have found that early reporting can dramatically limit your losses.

Download the appropriate loss notice forms by clicking below.
These forms spell out the information you'll need if you need to call the emergency hotline.

WORKERS' COMP LOSS NOTICE

 

Be prepared to provide as much information as possible, including:
1) The date and time of the accident
2) Any known injuries occurring from the accident
3) Details as to how the injury happened
4) Contact information for the employer, injured worker and any witnesses
5) Information on any medical providers that the injured worker has seen for the accident. All relevant facts and details about the accident should be noted at this time, as well as if there are any questions about the loss.

 

Ensure new claims are called in to the proper contact for your State. While we'll accept notice of a Workers' Compensation loss in any form, the appropriate State intake vendor is most knowledgeable about your state's specific reporting requirements. They will make sure the correct Employer's First Report of Injury form is completed and sent to GNY, which is the essential first step in processing your claim.

Pull down to select state in which loss occurred:   

For workers' compensation losses, claims or claim petitions occurring in New Jersey.

Qual-Care: 1-800-425-3222
GNY Handling Office: East Brunswick, Branch Claims Office
377 Summerhill Road
East Brunswick, NJ 08816
Phone: (732) 238-6300
Fax: (732) 238-0355
Contact: Mr. James Primamore, NJW/C Manager
Email: njcompclaims@gny.com

For workers' compensation losses, claims or claim petitions occurring in New York state.
Please note the NY State C-2 First Notice Reporting Form has been revised, and the revised version of the form MUST be used on all claims reported on or after 1/1/09.

First Notice: 1-866-290-6833
GNY Handling Office: New York City Office
200 Madison Ave
New York, NY 10016
Phone: (212) 683-9700
Fax: (212) 779-2897
Contact: Sandra F. O'Reilly, NYW/C Asst. Manager
Email: nycompclaims@gny.com

If you are unable to report a loss to the appropriate vendor, please fax the loss on an Employer's First Report of Injury form to the GNY handling office for the State in which the loss occurred. If you are unable to report the loss to this office, any GNY office will be able to accept the reporting of the loss.

Just keep in mind that these are only guidelines and should not be construed in any way as modifying the terms and conditions of coverage under your GNY policy.

All workers' compensation losses, claims, or claim petitions occurring in all New England states:

First Notice: 1-866-290-6833
GNY Handling Office: East Brunswick, Branch Claims Office
377 Summerhill Road
East Brunswick, NJ 08816
Phone: (732) 238-6300
Fax: (732) 238-0355
Contact: Mr. James Primamore, NJW/C Manager
Email: njcompclaims@gny.com

All workers' compensation losses, claims, or claim petitions occurring in Delaware, Illinois, Indiana, Maryland, Pennsylvania, Virginia:

First Notice: 1-866-290-6833
GNY Handling Office: East Brunswick, Branch Claims Office
377 Summerhill Road
East Brunswick, NJ 08816
Phone: (732) 238-6300
Fax: (732) 238-0355
Contact: Mr. James Primamore, NJW/C Manager
Email: njcompclaims@gny.com