Make Payment FAQ

You will be able to view your transaction history online immediately after submitting a payment, however, it will take 1-2 business days to clear your bank account.

All direct bill policies can be paid online. If you are an insured, your policies are tied together based on your account number. Therefore, all your policies (e.g. Package, Workers Compensation, Auto and Umbrella) will be visible upon entering a policy number / effective date. If you are a Third-Party payer, you must "add the insured's policy number and effective date to your Login ID account." After enrolling, click on the gear at the upper right hand of the screen and choose Account Linking. Key in the policy number and effective date and click Submit. These policies will be visible on the Pay My Bills screen.

If you are having difficulty, please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

Yes, you can make a payment either before or after you enroll. Enter a policy number and effective date or login using your Login ID and password.

Yes, you can cancel your online payment before 8:00 p.m. ET if you are an enrolled user. Click on the Home tab and click on the X to the right of your payment in the Previous Payments section. Otherwise, please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com to receive a refund.

We must receive at least the current total amount due as shown on your invoice by the due date in order to avoid cancellation due to nonpayment. You can pay a higher amount. Payments for one or more policies can be made in a single ACH transaction. The total amount will be debited from your account.

You will be notified by email if your payment rejects. A payment usually rejects because the ABA or routing number is used incorrectly. The ABA or routing number is located on your check to the left of the account number. Click here for more information about ABA and routing numbers. You can resubmit if your payment rejects. If you are having difficulty, please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

Ensure you are entering the effective date in M/D/YYYY format. Click on the eye icon to display the effective date. If you are having difficulty, please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

Please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

Click on the Forgot your Login ID or Password Help? hyperlinks on the Login tab. For username help, you will receive an email with your Login ID from E-BillExpress@E-billexpress.com. For password help, you will receive an email from E-BillExpress@E-billexpress.com with a temporary password upon entering your login ID and email address. You will have to use your answers to the security questions and change your password.

This is required based on the ACH (Automated Clearing House) rules from NACHA (National Automated Clearing House Association). If you do not accept the Terms & Conditions agreement, you will not be permitted to pay online.

You can contact GNY's Billing Department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

Yes, you will be notified by email with the details of your online payment after submitting your payment and when your payment is posted (shortly after 8:00 p.m. ET). You will also be notified by email if your payment rejects.

You can view your online payments only (excluding checks sent to our lockbox) if you are an enrolled user. These previous payments are listed on the Home tab.

The system allows you to make a one-time payment where you enter your banking informtion. The system also allows you to securely save your banking information by enrolling as a user either at the time you are making your payment or anytime thereafter. You can create multiple payment methods to be accessed with your Login ID if your payments can be made from more than one bank account; however, an individual payment can only access one payment profile. Use the Payment method when making a payment. For example, policy 99M99999 can be paid using payment method 1 and policy 88M88888 can be paid using payment method 2 in two separate payment transactions. 

You can set up recurring payments upon enrolling in the system. Use the Recurring Payment tab and the Create New Recurring Payment button. Each subsequent installment will be automatically scheduled and debited from your account. You will receive a reminder email according to your responses when setting up Recurring Payments.

Go to the Recurring Payment tab and check the email address on file. When you change the email address, an email will be sent to both the old and new email addresses confirming the change. If you made a payment as an unenrolled user and did not receive an email, please contact GNY's billing department at 1-800-522-5504 Monday - Friday 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

The reference number on your payment receipt is an internal reference number. The reference number received from your bank is the ACH network trace number. We can locate your payment using either number when you call or email us.

Yes, you will receive an email informing you that a new invoice has been generated for you to view and pay online if you are an enrolled user. If your policy has renewed, please set up Recurring Payments for the renewed policy year.

Yes, you can delete your Recurring Payments at any time. If your policy is cancelled, your Recurring Payments will cease. If you are having difficulty, please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com.

No, please contact GNY's Billing Department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com to request a refund.

There are three steps: Enrolling, Account Linking, and Recurring Payment

1. Enrolling
From www.gny.com, choose the Make a Payment button. On the next screen, choose the Enter as a Third-Party payer button. On the next screen, choose the Enroll button.

2. Account Linking
After enrolling, click on the gear at the upper right of the screen and choose Account Linking. Enter the policy number and effective date of the policy and click Submit.

3. Recurring Payment
Use the Recurring Payment tab and the Create New Recurring Payment button. Each subsequent installment will be automatically scheduled and debited from your account. You will receive a reminder email according to your responses when setting up Recurring Payments. You can specify a different bank account to pay the properties you manage.

If you are an Insured and have multiple policies with us, these policies will be linked by account number, so you only have to enter one policy number and effective date to use our system. Therefore, all your policies (e.g. Package, Workers Compensation, Auto, and Umbrella) will be visible upon entering any policy number / effective date combination. If you are a Third-Party payer, you can link the policies for the properties you manage and use different bank accounts when making payments. After enrolling, click on the gear at the upper right of the screen and choose Account Linking. Enter the policy number and effective date of the policy and click Submit.

Passwords must be a minimum of eight characters, contain at least one number, one uppercase letter, one lowercase letter, and one special character (you must meet three of those four requirements). They cannot be the same as the user ID and cannot be the same as the previous three passwords used. 

Please contact GNY's billing department at 1-800-522-5504 Monday - Friday, 8:30 a.m. - 4:30 p.m. ET or email billing@gny.com to be unlocked. Once unlocked, you can use the Password Help? hyperlink to change your password.